Ella Cook @ella-cook
Wednesday, 09 January 2019
- 2 minute read
As promised, he took his wife to see the new film on her birthday. The venue was beautiful, and the film was excellent. When they were just about to leave, his wife exclaimed, ‘We can come here again, Dear!’. Delighted, her husband asked her why. ‘Because they have lovely well-maintained toilets.’
We little realise the effect of our washroom facilities on visitors. If you don’t care about the quality of your facilities, do you care about your customers?
British law states the minimum standards expected, however, in today’s world, we expect much higher standards when visiting these entertainment venues. Modern and elegant facilities contribute significantly to the ambience of the venue.
What do you need to consider when planning or designing?
Number of people flowing through the building
The layout of the premises
The distribution of the public through the premises
The use of the building
Remember, if only the minimum number of toilets is provided, queues will occur, especially in female areas, causing dissatisfaction.
How can I reduce queuing and improve flow?
Other factors to bear in mind
Babies – need to have hygienic area for suitable baby changing, perhaps installed in a unisex accessible toilet Persons with impaired mobility – when possible all facilities should be together to keep segregation to a minimum Staff and performers – ideally should have separate facilities to the public although not necessary in smaller venues
Below are tables showing the recommendations provided by the British Standards.